We are committed to providing a high level of service to all our customers. However, should you have any complaints, please contact us either by post, phone, fax or e-mail. You will need to give us the following information: your name, order number (for goods purchased online), the date of order and the problem encountered. For goods purchased from our shop, we will need a receipt of purchase.

Once we have received this information, we will acknowledge your complaint (usually within 24 hours for fax or e-mail and not later than 5 working days) and endeavour to provide a satisfactory solution as soon as we can.

We respond to all complaints as quickly as possible and will try to resolve all complaints within the shortest possible time frame, keeping you fully informed at all times.